Outlook Setup
Filter for [Spam]
At NexLAN, have always firmly maintained the position that we will not delete any incoming e-mail messages on the basis that they are "most likely spam." While a home user may be very upset if an email from Grandma is flagged as spam and deleted by their ISP, we know that each communication with your office, including email, is vital to the operation of your business. You need to be the one who decides what is and isn't spam - not our server and not us.
To give you this flexibility without overwhelming your Inbox, if our mail server suspects that an incoming message is spam, it adds a [Spam] tag to the subject line. You can then set up a rule in Outlook to filter these message to another folder for later review.
Remember, this is just one layer of spam protection that we offer. For more, check out our troubleshooting section below and be sure to subscribe to our ISP NewsLine for lots of spam-combating tips.
Setup Instructions
1) Open Outlook. From the menu bar at the top, choose Tools > Rule and Alerts. Click the "New Rule" button in the top-left.
2) In the Rules Wizard that appears (see below), choose "Start from a template” and “Move messages with specific words in the subject to a folder.” Click Next.
3) On the next window,
you'll select your condition(s). Be sure that the first condition is
checked ("with specific words in the subject," see below, left). In the
lower portion of the window, edit the rule description by clicking on the
underlined "specific words." In the window that appears, type [Spam] with
the brackets (see right), click Add, click OK, and click Next on the Rules
Wizard window.
4) Repeat the process on the next window for the action. Be sure that "move it to the specified folder" is selected in the top frame. In the lower frame, click the underlined "specified" and navigate to your Junk e-mail folder. When selected, click OK, Next, and Finish.
5) Close the Rules and Alerts window by clicking OK.
Troubleshooting and Maintenance
1) If new, incoming messages flagged with [Spam] are still arriving in your Inbox, review the steps above and be sure that you have correctly typed the [Spam] flag and that you selected the Junk e-mail folder.
2) We suggest that you check your Junk e-mail folder at least weekly to be sure that a valid message hasn't accidentally been flagged as spam (i.e. a false positive). If it has, contact us at nexlan@nexlan.com and request that the e-mail address be placed on your white list. All addresses on the white list bypass the spam filters and are delivered directly to your mailbox.
3) Remember that this is only
the first level of spam protection that we offer you as a hosting client.
If your domain hasn't yet signed up for the Challenge Response program, check
out this
previous issue of our ISP NewsLine for details on how it works and
how to sign up.