Your Financial Management System is
only as good as the Business Partner you work with...
Emergency Support Info
We receive a significant number of visits to this page
from AccountMate clients in need of emergency support. NexLAN provides
free 15 minute telephone/e-mail support to all AccountMate end-users. You may
reach us toll-free at 877.2NEXLAN (877.263.9526) or via
nexlan@nexlan.com for prompt, professional and
experienced support.
Why your Business Partner is Important
The vast majority of mid-tier financial management systems
available today are mature, stable products which are supported by their
respective channels of business partners. Unfortunately, there is a wide
variety in the abilities and competence of the channel partners, so the
selection of your implementation and support partner is at least as important as
the selection of the accounting system itself.
Simply put, there's new accounting software service providers
hanging out their shingle, or to state it more currently "putting up their
website", on a daily basis - with varying degrees of expertise. Thus, the
highest risk in your financial management system support is likely your business
partner.
Business Partner Selection Criteria
So how can you tell a quality business partner? We
believe vendor certification, industry recognition, and client references are
the keys.
Vendor Certification: NexLAN has
been an AccountMate Elite Business Partner for nine years, and has been
recognized for Outstanding Sales Achievement in 2004, 2005, 2008 and 2009, in
addition to winning the President's Award in 2007, and currently supports more
than 100 clients across 20+ states. Now in our thirteenth year of
partnership with Microsoft, as a Gold Certified Partner NexLAN has deep
expertise in Microsoft SQL and other server based technologies - proven by
annual customer satisfaction surveys.
Industry Recognition: Besides
being lauded by our own vendor, NexLAN is consistently recognized in nationwide
rankings which include all mid-tier accounting products. We are proud to
have been recognized by Accounting Technology magazine as a one of only eleven "Killer
VARs" in the U.S. in 2005 and to be in the elite list of their Top 100
Technology Pacesetters for the past five consecutive years - the only
AccountMate Business Partner so recognized. Additionally, we were recently
included in the inaugural list of Progressive Accountant magazine's nationwide
list of the top100 "Bob Scott's Insights' VAR Stars".
Client References: Probably the
most important thing to consider when selecting a solution provider is
references. Thus, we're proud to provide VOLUMINOUS references of clients
we support - in manufacturing, distribution and service industries - or in
non-profit organizations.
Contact us to request references specific to your needs.
For a PDF of these important Business Partner selection
criteria and additional details of NexLAN's Vendor Certifications and Industry
Recognition, please click
here.
NexLAN End-User Support
All accounting software service providers will say they
provide top-shelf support - but what does that really mean? At
NexLAN, we can tell you what it means to us.
First, you should never be afraid to contact support because
"the meter is running". Thus, NexLAN offers free 15 minute e-mail and
telephone support to our clients. Many issues are simple ones that can be
solved with a quick question, or you may have a modification or custom report
you'd like to discuss the feasibility of - and we don't charge for quoting!
Second, you should expect regular communication of important
information - not just a phone number to call when you encounter a problem.
NexLAN publishes a regular monthly NewsLine (back issues online
here) which includes details of free webinars,
new version and build releases, bug fixes, white papers on configuration and
functionality, technical tips, and details of vertical solutions. To
subscribe to our free NewsLine, please contact us.
Finally, you should expect quality project management of your
installation, upgrade, or modification projects. As one aspect of that,
NexLAN provides weekly service billings - so you're regularly updated on the
schedule and projects don't get out of hand. We also offer discounts for
prepaid hours when large projects warrant it.
Breadth of NexLAN Services
NexLAN provides subcontract modification and training services to both end-users
and other AccountMate Solution Providers (on a confidential basis, if
desired) and we are one of the largest and most highly regarded AccountMate customization houses outside of
AccountMate Software Corporation themselves.
It's an unfortunate fact that many accounting software support
organizations are very small operations. Besides this impacting their
availability and bandwidth to handle large and/or multiple projects, this also
limits their areas of expertise. NexLAN has successfully
modified, enhanced and integrated AccountMate in innumerable ways for dozens of clients. Our
modification experience includes:
Custom pricing and discount
calculations during Sales Order and Invoice entry
Numerous integrations to websites
From "full integration" of AccountMate customers,
inventory and sales orders to simple import of online orders entered
Salesperson portals, to enter and track orders for
their customers
Automated printing of Bill of Lading
(BOL) and/or International custom
forms during shipping
Simple production entry with material roll-up from a custom bill of
material application
Manufacturer rebate program based on
customer monthly volume purchases
Payroll time-clock integration,
custom reports and integration to numerous state tax reporting systems
Sales commission systems
Royalty reporting
Demand forecasting of item usage based on
"rolling usage patterns"